Han Heesup, Lee Kai-Sean, Kim Seongseop Sam, Wong Antony King Fung, Moon Hyoungeun
College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Republic of Korea.
Department of Retail, Hospitality & Tourism Management, The University of Tennessee, Knoxville, TN 37996, United States of America.
Tour Manag Perspect. 2022 Oct;44:101001. doi: 10.1016/j.tmp.2022.101001. Epub 2022 Aug 22.
Airline and hotel employees are experiencing multiple forms of precariousness amid the COVID-19 pandemic, which have increased workers' distrust of their respective airline/hotel businesses and affected job performance and retention. This research builds and tests two sturdy theoretical frameworks to explain airline and hotel employees' job performance and behavior during the COVID-19 pandemic. The frameworks, developed using a quantitative method, adequately account for employees' company attachment and job performance by using their perceived job insecurity, life satisfaction, and job satisfaction as the key antecedents; while employees' perceived job insecurity influences the formation of attachment to the company and job performance. The mediating nature of life and job satisfaction is also examined alongside the moderating role of two different industry types (airline versus hotel). The results show that the process of generating job performance differs between airline and hotel employee groups. The research implications and value are discussed.
在新冠疫情期间，航空公司和酒店员工正经历多种形式的不稳定状况，这增加了员工对其各自航空公司/酒店企业的不信任，并影响了工作表现和留任意愿。本研究构建并测试了两个坚实的理论框架，以解释新冠疫情期间航空公司和酒店员工的工作表现及行为。这些框架采用定量方法开发，通过将员工感知到的工作不安全感、生活满意度和工作满意度作为关键前因，充分考虑了员工对公司的归属感和工作表现；而员工感知到的工作不安全感会影响对公司的归属感和工作表现的形成。同时，还考察了生活满意度和工作满意度的中介性质以及两种不同行业类型（航空公司与酒店）的调节作用。结果表明，航空公司和酒店员工群体产生工作表现的过程有所不同。本文还讨论了研究的意义和价值。
