Department of Surgery, The Ottawa Hospital, Ottawa, Ontario, K1Y 1J8, Canada.
The Ottawa Hospital Research Institute, Ottawa, Ontario, Canada.
Syst Rev. 2022 May 16;11(1):94. doi: 10.1186/s13643-022-01959-8.
The Coronavirus 2019 pandemic necessitated a rapid uptake of video-based interviewing within the personnel selection process in healthcare. While video-based interviews have been evaluated previously, we identified a gap in the literature on the implementation of video-based interviews and how they compare to their face-to-face counterparts.
A scoping review was conducted to consolidate the available literature on the benefits and limitations of video-based interviews and to understand the perceived barriers associated with transitioning away from face-to-face interviews. A search strategy, developed in concert with an academic health sciences librarian, was run on Ovid MEDLINE, Embase, PsycInfo, and Cochrane Central. The search was performed on March 31, 2020, and updated on February 21, 2021. Studies that implemented and evaluated the impact of video-based interviewing in healthcare were included in our study. Review articles and editorials were excluded.
Forty-three studies were included in our scoping review, of which 17 were conference abstracts and 26 were peer-reviewed manuscripts. The risk of bias was moderate or high in most studies, with only four studies having a low risk of bias. Both financial costs and opportunity costs associated with the selection process were reported to be improved with video-based interviewing, while no studies explored the impact on environmental costs. Technical limitations, which were not prevalent, were easily managed during the interview process. Overall, video-based interviews were well received by both applicants and interviewers, although most participants still reported a preference for face-to-face interviews.
While video-based interviewing has become necessary during the Coronavirus 2019 era, there are benefits from a financial, opportunistic, and environmental point of view that argue for its continued use even after the pandemic. Despite its successful implementation with minimal technical issues, a preference still remains for face-to-face interviews. Reasons for this preference are not clear from the available literature. Future studies on the role of nonverbal communication during the video-based interview process are important to better understand how video-based interviewing can be optimized.
This scoping review was registered with Open Science Framework.
2019 年冠状病毒大流行促使医疗保健领域的人员选拔过程中迅速采用基于视频的面试。虽然之前已经评估过基于视频的面试，但我们发现文献中存在一个空白，即缺乏关于实施基于视频的面试以及它们与面对面面试相比的优势和局限性的研究。
进行了范围界定审查，以整合有关基于视频的面试的优势和局限性的现有文献，并了解与从面对面面试过渡相关的感知障碍。与学术健康科学图书馆员合作制定了搜索策略，并在 Ovid MEDLINE、Embase、PsycInfo 和 Cochrane Central 上进行了搜索。搜索于 2020 年 3 月 31 日进行，并于 2021 年 2 月 21 日更新。纳入了在医疗保健中实施和评估基于视频的面试影响的研究。排除了综述文章和社论。
我们的范围界定审查包括 43 项研究，其中 17 项为会议摘要，26 项为同行评审手稿。大多数研究的偏倚风险为中度或高度，只有 4 项研究的偏倚风险较低。基于视频的面试被报道可以提高选择过程的财务和机会成本，而没有研究探讨对环境成本的影响。虽然并不普遍，但在面试过程中很容易管理技术限制。总体而言，基于视频的面试受到申请人和面试官的好评，尽管大多数参与者仍然表示更喜欢面对面面试。
虽然在 2019 年冠状病毒时代，视频面试已经成为必要，但从财务、机会和环境的角度来看，它具有一定的优势，因此即使在大流行之后，也应该继续使用。尽管在实施过程中几乎没有技术问题，但仍然更倾向于面对面面试。从现有文献来看，尚不清楚这种偏好的原因。未来关于视频面试过程中非言语交流作用的研究对于更好地理解如何优化视频面试非常重要。
本范围界定审查已在开放科学框架中注册。
