Department of Health Information Technology and Management, School of Allied Medical Sciences, Shahid Beheshti University of Medical Sciences, Tehran, Iran.
Digital Health Team, Australian College of Rural and Remote Medicine, Brisbane, QLD, Australia.
Biomed Res Int. 2023 Feb 22;2023:9990933. doi: 10.1155/2023/9990933. eCollection 2023.
In recent years, the use of dashboards in healthcare has been considered an effective approach for the visual presentation of information to support clinical and administrative decisions. Effective and efficient use of dashboards in clinical and managerial processes requires a framework for the design and development of tools based on usability principles.
The present study is aimed at investigating the existing questionnaires used for the usability evaluation framework of dashboards and at presenting more specific usability criteria for evaluating dashboards.
This systematic review was conducted using PubMed, Web of Science, and Scopus, without any time restrictions. The final search of articles was performed on September 2, 2022. Data collection was performed using a data extraction form, and the content of selected studies was analyzed based on the dashboard usability criteria.
After reviewing the full text of relevant articles, a total of 29 studies were selected according to the inclusion criteria. Regarding the questionnaires used in the selected studies, researcher-made questionnaires were used in five studies, while 25 studies applied previously used questionnaires. The most widely used questionnaires were the System Usability Scale (SUS), Technology Acceptance Model (TAM), Situation Awareness Rating Technique (SART), Questionnaire for User Interaction Satisfaction (QUIS), Unified Theory of Acceptance and Use of Technology (UTAUT), and Health Information Technology Usability Evaluation Scale (Health-ITUES), respectively. Finally, dashboard evaluation criteria, including usefulness, operability, learnability, ease of use, suitability for tasks, improvement of situational awareness, satisfaction, user interface, content, and system capabilities, were suggested.
General questionnaires that were not specifically designed for dashboard evaluation were mainly used in reviewed studies. The current study suggested specific criteria for measuring the usability of dashboards. When selecting the usability evaluation criteria for dashboards, it is important to pay attention to the evaluation objectives, dashboard features and capabilities, and context of use.
近年来，在医疗保健领域使用仪表盘被认为是一种有效的信息可视化方法，可用于支持临床和管理决策。要在临床和管理流程中有效且高效地使用仪表盘，就需要基于可用性原则来设计和开发工具的框架。
本研究旨在调查现有的用于仪表盘可用性评估框架的调查问卷，并提出更具体的仪表盘可用性评估标准。
本系统评价检索了 PubMed、Web of Science 和 Scopus，未设置时间限制。最终的文献检索于 2022 年 9 月 2 日完成。使用数据提取表进行数据收集，并根据仪表盘可用性标准分析选定研究的内容。
在对相关文章的全文进行审查后，根据纳入标准共选择了 29 项研究。关于选定研究中使用的调查问卷，有 5 项研究使用了研究人员自制的调查问卷，而 25 项研究则应用了先前使用的调查问卷。使用最广泛的调查问卷分别是系统可用性量表（SUS）、技术接受模型（TAM）、情境意识评估技术（SART）、用户交互满意度问卷（QUIS）、统一技术接受和使用理论（UTAUT）和健康信息技术可用性评估量表（Health-ITUES）。最后，提出了仪表盘评估标准，包括有用性、可操作性、易学性、易用性、适用于任务、提高情境意识、满意度、用户界面、内容和系统能力。
在已审查的研究中，主要使用了不是专门为仪表盘评估而设计的通用调查问卷。本研究提出了用于衡量仪表盘可用性的具体标准。在选择仪表盘的可用性评估标准时，重要的是要注意评估目标、仪表盘的特点和功能以及使用情境。
