Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia.
Translational Health Research Institute, School of Medicine, Western Sydney University, Campbelltown, NSW 2560, Australia.
Int J Environ Res Public Health. 2023 Mar 6;20(5):4657. doi: 10.3390/ijerph20054657.
This paper outlines practical tips for inclusive healthcare practice and service delivery, covering diversity aspects and intersectionality. A team with wide-ranging lived experiences from a national public health association's diversity, equity, and inclusion group compiled the tips, which were reiteratively discussed and refined. The final twelve tips were selected for practical and broad applicability. The twelve chosen tips are: (a) beware of assumptions and stereotypes, (b) replace labels with appropriate terminology, (c) use inclusive language, (d) ensure inclusivity in physical space, (e) use inclusive signage, (f) ensure appropriate communication methods, (g) adopt a strength-based approach, (h) ensure inclusivity in research, (i) expand the scope of inclusive healthcare delivery, (j) advocate for inclusivity, (k) self-educate on diversity in all its forms, and (l) build individual and institutional commitments. The twelve tips are applicable across many aspects of diversity, providing a practical guide for all healthcare workers (HCWs) and students to improve practices. These tips guide healthcare facilities and HCWs in improving patient-centered care, especially for those who are often overlooked in mainstream service provision.
本文概述了包容性医疗实践和服务提供的实用技巧,涵盖了多样性方面和交叉性。一个由国家公共卫生协会多样性、公平和包容小组的具有广泛生活经验的团队编制了这些技巧,这些技巧经过反复讨论和完善。最终选择了 12 条具有实际和广泛适用性的技巧。这 12 条精选的技巧是:(a) 警惕假设和刻板印象,(b) 用适当的术语替代标签,(c) 使用包容性语言,(d) 确保物理空间的包容性,(e) 使用包容性标识,(f) 确保适当的沟通方法,(g) 采用基于优势的方法,(h) 确保研究的包容性,(i) 扩大包容性医疗服务的范围,(j) 倡导包容性,(k) 全面了解各种形式的多样性,进行自我教育,(l) 建立个人和机构承诺。这 12 条技巧适用于多样性的许多方面,为所有医疗保健工作者(HCWs)和学生提供了一个实用的指南,以改善实践。这些技巧指导医疗机构和 HCWs 改善以患者为中心的护理,特别是为那些在主流服务提供中经常被忽视的患者。