Claponea Roxana Mihaela, Iorga Magdalena
Faculty of Psychology and Education Sciences, "Alexandru Ioan Cuza" University of Iasi, 700554 Iasi, Romania.
Behavioral Sciences Department, Faculty of Medicine, "Grigore T. Popa" University of Medicine and Pharmacy, 700115 Iasi, Romania.
Behav Sci (Basel). 2023 Mar 4;13(3):225. doi: 10.3390/bs13030225.
The goal of this study was to evaluate the levels of organizational justice, emotional regulation, and workload associated with the level of burnout experienced in medical and non-medical staff from public and private medical units.
A cross-sectional study was conducted on a sample of 230 healthcare professionals, including 139 medical personnel and 91 non-medical staff respondents. The collected socio-demographic and organizational data and psychological tools were the Maslach Burnout Inventory (MBI HSS), the ECO System, and the emotional regulation questionnaire (ERQ).
For medical staff, burnout was measured in terms of emotional exhaustion (M = 27.05 ± 12.34), depersonalization (M = 8.26 ± 3.95), and personal accomplishment (M = 47.35 ± 6.78). The scores for non-medical staff were emotional exhaustion (M = 35.84 ± 14.71), depersonalization (M = 11.79 ± 6.30), and personal accomplishment (M = 44 ± 7.37). In terms of workload, higher scores were observed for non-medical staff (M = 25.43 ± 7.87), while medical staff recorded lower values (M = 20.35 ± 7.65). The scores for the cognitive reappraisal dimension were as follows: medical personnel (M = 32.02 ± 5.37) and non-medical staff (M = 31.67 ± 6.19). In terms of the expressive suppression dimension, medical staff registered at M = 17.99 ± 5.61, and non-medical staff registered at M = 17.19 ± 5.53. For organizational justice, higher scores were registered for medical staff (M = 25.87 ± 6.02) and lower scores for non-medical staff (M = 21.34 ± 5.72).
Medical staff felt a higher sense of organizational justice than non-medical staff, as is also evidenced by the level of the workload dimension, which registers higher values for non-medical personnel. In the case of burnout, higher levels of emotional exhaustion and depersonalization dimensions were also revealed for non-medical staff and, in the case of the professional fulfillment dimension, higher scores were registered for medical staff.
本研究的目的是评估公立和私立医疗单位的医护人员与非医护人员所经历的职业倦怠水平相关的组织公平感、情绪调节能力和工作量水平。
对230名医疗保健专业人员进行了一项横断面研究，其中包括139名医务人员和91名非医护人员受访者。所收集的社会人口学和组织数据以及心理测量工具包括马氏职业倦怠量表（MBI HSS）、ECO系统和情绪调节问卷（ERQ）。
对于医务人员，职业倦怠通过情感耗竭（M = 27.05 ± 12.34）、去人格化（M = 8.26 ± 3.95）和个人成就感（M = 47.35 ± 6.78）来衡量。非医护人员的得分分别为情感耗竭（M = 35.84 ± 14.71）、去人格化（M = 11.79 ± 6.30）和个人成就感（M = 44 ± 7.37）。在工作量方面，非医护人员得分更高（M = 25.43 ± 7.87），而医务人员得分较低（M = 20.35 ± 7.65）。认知重评维度的得分如下：医务人员（M = 32.02 ± 5.37）和非医护人员（M = 31.67 ± 6.19）。在表达抑制维度方面，医务人员得分M = 17.99 ± 5.61，非医护人员得分M = 17.19 ± 5.53。对于组织公平感，医务人员得分更高（M = 25.87 ± 6.02），非医护人员得分更低（M = 21.34 ± 5.72）。
医务人员比非医护人员感受到更高的组织公平感，工作量维度的水平也证明了这一点，非医护人员的工作量维度得分更高。在职业倦怠方面，非医护人员在情感耗竭和去人格化维度上的水平也更高，而在职业成就感维度上，医务人员得分更高。
