Han Woosok, Kim Jinkyung, Park Junghee, Lee Mihyang
Department of Hospital Management, Konyang University, Daejeon 35365, Korea.
Department of Emergency Medical Service, Konyang University, Daejeon 35365, Korea.
Healthcare (Basel). 2022 Jan 20;10(2):194. doi: 10.3390/healthcare10020194.
Emotional intelligence plays an important role at the time of determination of job stress or in controlling emotions arising from job stress. This study uses a cross-sectional descriptive design to assess the extent of job stress, emotional intelligence, and burnout of general hospital administrative staff, and to identify an influencing effect of emotional intelligence on the relationship between job stress and burnout. Data were collected by using a structuralized questionnaire survey conducted on 191 administrative staff at 4 general hospitals in a metropolitan city in Korea in September 2021. The effects of emotional intelligence on the relationship between job stress and burnout were analyzed by using hierarchical multiple regression analysis. The results of analysis showed: (a) job stress and burnout displayed positive correlation (r = 0.57, < 0.001) while (b) emotional intelligence and burnout displayed negative correlation (r = -0.26, < 0.001), and (c) factors with significant effects on burnout included age (≥40 years), job stress, and emotional intelligence. Emotional intelligence had direct (independent) effects on burnout. Thus, the improvement of emotional intelligence is necessary to decrease burnout levels in general hospital administrative staff.
在确定工作压力时或控制因工作压力产生的情绪方面，情商起着重要作用。本研究采用横断面描述性设计，以评估综合医院行政人员的工作压力程度、情商和倦怠程度，并确定情商对工作压力与倦怠之间关系的影响作用。2021年9月，通过对韩国一个大城市4家综合医院的191名行政人员进行结构化问卷调查来收集数据。采用分层多元回归分析方法分析情商对工作压力与倦怠之间关系的影响。分析结果显示：（a）工作压力与倦怠呈正相关（r = 0.57，< 0.001），而（b）情商与倦怠呈负相关（r = -0.26，< 0.001），以及（c）对倦怠有显著影响的因素包括年龄（≥40岁）、工作压力和情商。情商对倦怠有直接（独立）影响。因此，提高情商对于降低综合医院行政人员的倦怠水平是必要的。
