Shin JaeWon, Shin HyoungChul
Divison of Business Administration, Seokyeong University, Seoul 02713, Republic of Korea.
Department of Foodservice and Culinary Management, Kyonggi University, Seoul 03746, Republic of Korea.
Behav Sci (Basel). 2024 Sep 2;14(9):768. doi: 10.3390/bs14090768.
This study investigates the effects of technostress perceived by employees on psychological contract violations and resistance to organizational change, as information and communication technology is applied to various tourism industry work sites. This study's sample consisted of employees working in the Korean tourism industry in June 2023, who were surveyed using snowball sampling. Four hypotheses were proposed. First, technostress is associated with psychological contract violations. Second, psychological contract violations are associated with organizational change resistance. Third, technostress is associated with organizational change resistance. Fourth, psychological contract violations may play a mediating role in the relationship between technostress and organizational change resistance. All hypotheses in this study were adopted. Therefore, organizations and management in the tourism industry should identify and improve the factors that cause employee technostress arising from expanding information and communication technology to provide psychological stability.
本研究调查了随着信息通信技术应用于各类旅游业工作场所，员工所感受到的技术压力对心理契约违背和组织变革抗拒的影响。本研究的样本包括2023年6月在韩国旅游业工作的员工，采用滚雪球抽样法对其进行了调查。提出了四个假设。第一，技术压力与心理契约违背相关。第二，心理契约违背与组织变革抗拒相关。第三，技术压力与组织变革抗拒相关。第四，心理契约违背可能在技术压力与组织变革抗拒之间的关系中起中介作用。本研究中的所有假设均被采纳。因此，旅游业的组织和管理层应识别并改善因信息通信技术扩展而导致员工产生技术压力的因素，以提供心理稳定性。
