Bahrampoor Givi Sara, Gagnon-Roy Mireille, Pigot Hélène, Provencher Véronique
Research Center on Aging, Centre intégré universitaire de santé et de services sociaux de l'Estrie - Centre hospitalier universitaire de Sherbrooke, 1036 Rue Belvédère S, Sherbrooke, QC, J1H 4C4, Canada, 1 8197802220 ext 45657.
Faculty of Letters and Human Sciences, Université de Sherbrooke, Sherbrooke, QC, Canada.
JMIR Hum Factors. 2025 Jul 28;12:e63273. doi: 10.2196/63273.
Aging is associated with various challenges, especially concerning mobility. Transportation planning e-tools are currently available to provide older adults with real-time travel information and help them choose trip options. However, many older adults find them challenging to use, as they are not tailored to their specific needs, such as lack of accessibility to the different means of transportation. It is necessary to identify knowledge gaps about design based on older adults' experience using transportation planning e-tools.
This study aims to identify knowledge gaps regarding the user experience design and its evaluation for older adults using transportation planning e-tools.
A scoping review of the scientific literature was conducted, based on Arksey and O'Malley's guidelines. The search covers sources published in English from January 2002 to October 2022 through 7 scientific databases, including MEDLINE, AgeLine, CINAHL, SCOPUS, ProQuest, IEEE Explore, and TRID (Transportation Research International Documentation), and was updated in October 2023. Data selection and extraction were performed by the first author and were co-validated by 2 co-authors. The identified sources were analyzed based on source characteristics (authors, year of publication, title of the article, source of article, country, and context of the studies), the purpose of the studies (objectives and study orientation), and the mapping of the methodology and evaluation of user experience (design approach, setting, type of data collection and analysis, type of usability evaluation, and sample size). Both descriptive-analytical methods and thematic analysis were used to analyze the categorized data.
Overall, 1905 sources were identified through databases, and 40 sources were selected for full-text analysis. Data analysis revealed in recent years that there has been significant growth in e-tools designed for older adults, but only 2 studies were related to the field of transportation. In total, 12 studies aimed to evaluate user experience, and 22 studies focused on a user-centered design approach. Most of these studies (n=31) were carried out in a laboratory setting, using summative usability evaluation (user-based testing). The System Usability Scale (SUS) was the most prevalent tool (15 studies) to measure user efficiency and satisfaction. However, no studies have been found that specifically aim to improve the mobility experience of older adults using an age-friendly transportation planning e-tool in a real-life context.
There is a lack of studies assessing older adults' experience when using transportation planning e-tools in real-life situations. To bridge this gap, a participatory approach is necessary to better consider the needs of older adults in a real-life context and create age-friendly design guidelines for the development of transportation planning e-tools. This will not only enhance their user experience in trip planning but also promote their social engagement by improving their mobility.
衰老伴随着各种挑战，尤其是在行动能力方面。目前有交通规划电子工具可为老年人提供实时出行信息，并帮助他们选择出行方案。然而，许多老年人发现这些工具难以使用，因为它们并非针对其特定需求设计，比如缺乏对不同交通方式的可达性。有必要根据老年人使用交通规划电子工具的经验来识别设计方面的知识空白。
本研究旨在识别关于老年人使用交通规划电子工具的用户体验设计及其评估方面的知识空白。
根据阿克西和奥马利的指南对科学文献进行了范围综述。检索涵盖了2002年1月至2022年10月期间通过7个科学数据库以英文发表的文献，这些数据库包括MEDLINE、AgeLine、CINAHL、SCOPUS、ProQuest、IEEE Explore和TRID（国际交通研究文献数据库），并于2023年10月进行了更新。数据选择和提取由第一作者进行，并由2位共同作者共同验证。根据文献的来源特征（作者、发表年份、文章标题、文章来源、国家和研究背景）、研究目的（目标和研究方向）以及方法映射和用户体验评估（设计方法、环境、数据收集和分析类型、可用性评估类型和样本量）对识别出的文献进行分析。采用描述性分析方法和主题分析对分类数据进行分析。
总体而言，通过数据库识别出1905篇文献，选取了40篇进行全文分析。数据分析显示，近年来为老年人设计的电子工具数量有显著增长，但仅有2项研究与交通领域相关。总共有项研究旨在评估用户体验，22项研究侧重于以用户为中心的设计方法。这些研究大多（n=31）是在实验室环境中进行的，采用总结性可用性评估（基于用户的测试）。系统可用性量表（SUS）是测量用户效率和满意度最常用的工具（15项研究）。然而，尚未发现有研究专门旨在在现实生活情境中使用对老年人友好的交通规划电子工具来改善老年人的出行体验。
缺乏评估老年人在现实生活情境中使用交通规划电子工具体验的研究。为弥合这一差距，需要采用参与式方法，以便在现实生活情境中更好地考虑老年人的需求，并为交通规划电子工具的开发制定对老年人友好的设计指南。这不仅将提升他们在出行规划中的用户体验，还将通过改善其行动能力促进他们的社会参与。
