Zimonjić Ivana, Dražeta Lazar, Marinković Valentina, Milošević Tatjana
Department of Social Pharmacy and Pharmaceutical Legislation, Faculty of Pharmacy, University of Belgrade, 11221 Belgrade, Serbia.
Galenika ad Beograd, 11080 Belgrade, Serbia.
Pharmacy (Basel). 2025 Aug 20;13(4):110. doi: 10.3390/pharmacy13040110.
This study explored a competency-based soft-skills programme supporting evolving community pharmacy professionals' roles and sustainable practice in Serbia. Four researchers with academic and practice backgrounds developed the programme using healthcare guidelines and the International Pharmaceutical Federation's competency framework. The process involved defining objectives, selecting methods, designing and organising activities, accreditation, and evaluating outcomes based on the Kirkpatrick model. From January 2021 to March 2025, the "Galenika Academy" was implemented through webinars, accredited tests, onsite courses, and a mobile application. Satisfaction was assessed via a validated online questionnaire among participants attending ≥80% of sessions, following evaluation of attendance and test performance. The programme reached 5107 participants, 10,427 webinar views, and 8252 test completions. The "Galiverse" mobile app, launched in February 2023, had 5558 users by March 2025. The most attended webinar was "Burnout" (787). Average test success was 82.9%, with 95.3% for "Resilience" and 61.0% for "Team Management." Satisfaction was 95.5% for content, 94.2% for quality, 92.3% for materials, 77.1% for the application, and 96.3% would recommend it. Among those reporting improved resilience, 96.9% believed it could positively impact pharmacy operations. Pharmacists found the programme relevant and effective. Further research is needed to evaluate its impact on practice and patient outcomes.
本研究探索了一项基于能力的软技能计划，以支持塞尔维亚不断发展的社区药房专业人员的角色和可持续实践。四位具有学术和实践背景的研究人员利用医疗保健指南和国际药学联合会的能力框架制定了该计划。该过程包括确定目标、选择方法、设计和组织活动、认证以及根据柯克帕特里克模型评估结果。从2021年1月到2025年3月，“盖伦尼卡学院”通过网络研讨会、认证测试、现场课程和移动应用程序实施。在评估出勤情况和测试成绩后，通过经过验证的在线问卷对参加≥80%课程的参与者进行满意度评估。该计划吸引了5107名参与者、10427次网络研讨会观看量和8252次测试完成量。2023年2月推出的“Galiverse”移动应用程序到2025年3月有5558名用户。参加人数最多的网络研讨会是“职业倦怠”（787人）。平均测试成功率为82.9%，“适应力”为95.3%，“团队管理”为61.0%。对内容的满意度为95.5%，对质量的满意度为94.2%，对材料的满意度为92.3%，对应用程序的满意度为77.1%，96.3%的人会推荐该计划。在报告适应力有所提高的人中，96.9%的人认为这会对药房运营产生积极影响。药剂师认为该计划相关且有效。需要进一步研究以评估其对实践和患者结果的影响。
