Greene B F, Willis B S, Levy R, Bailey J S
J Appl Behav Anal. 1978 Fall;11(3):395-412. doi: 10.1901/jaba.1978.11-395.
Confidence in the adequacy with which staff implement training programs requires an analysis of the impact on the client. In two experiments, measures, were devised to reflect this impact. In the first, a measure of the consistency with which clients participated in a toilet-training program revealed their participation to be erratic. Consistent participation occurred after a public display of the consistency of participation was introduced. In Experiment II, detailed measures were devised to reflect the client's performance during the implementation of two physical-therapy programs: range-of-motion and ambulation. Additionally, standardized measures of the benefits that accrued from their participation in these programs were devised. Improvements in both measures were slight and unstable during a condition of immediate feedback (supervisor praise) to staff but substantial improvements were obtained with the addition of a public display of the client's performance.
要确信工作人员实施培训计划的充分性，就需要分析对客户的影响。在两项实验中，设计了一些措施来反映这种影响。在第一项实验中，一项衡量客户参与如厕训练计划一致性的指标显示，他们的参与情况不稳定。在引入公开展示参与一致性之后，才出现了持续参与的情况。在实验二中，设计了详细的指标来反映客户在实施两项物理治疗计划（活动范围和步行）期间的表现。此外，还设计了标准化指标来衡量他们参与这些计划所获得的益处。在向工作人员提供即时反馈（主管表扬）的情况下，这两项指标的改善都很微小且不稳定，但在增加公开展示客户表现后，取得了显著改善。
