Bolton S C
Simon Marks Research Fellow, Department of Sociology, The University of Manchester, Manchester, England.
J Adv Nurs. 2000 Sep;32(3):580-6. doi: 10.1046/j.1365-2648.2000.01516.x.
Who cares? Offering emotion work as a 'gift' in the nursing labour process The emotional elements of the nursing labour process are being recognized increasingly. Many commentators stress that nurses' 'emotional labour' is hard and productive work and should be valued in the same way as physical or technical labour. However, the term 'emotional labour' fails to conceptualize the many occasions when nurses not only work hard on their emotions in order to present the detached face of a professional carer, but also to offer authentic caring behaviour to patients in their care. Using qualitative data collected from a group of gynaecology nurses in an English National Health Service (NHS) Trust hospital, this paper argues that nursing work is emotionally complex and may be better understood by utilizing a combination of Hochschild's concepts: emotion work as a 'gift' in addition to 'emotional labour'. The gynaecology nurses in this study describe their work as 'emotionful' and therefore it could be said that this particular group of nurses represent a distinct example. Nevertheless, though it is impossible to generalize from limited data, the research presented in this paper does highlight the emotional complexity of the nursing labour process, expands the current conceptual analysis, and offers a path for future research. The examination further emphasizes the need to understand and value the motivations behind nurses' emotion work and their wish to maintain caring as a central value in professional nursing.
谁在乎呢？在护理工作过程中将情感付出当作一种“礼物” 护理工作过程中的情感因素日益受到认可。许多评论家强调，护士的“情感劳动”是艰苦且富有成效的工作，应该像体力劳动或技术劳动一样得到重视。然而，“情感劳动”这一术语未能涵盖许多情况，即护士不仅要努力控制自己的情绪以展现出专业护理人员冷静的一面，还要向她们所护理的患者提供真诚的关怀行为。本文利用从英国国民健康服务（NHS）信托医院的一组妇科护士那里收集到的定性数据，认为护理工作在情感方面很复杂，结合霍赫希尔德的概念来理解可能会更好：除了“情感劳动”之外，情感付出是一种“礼物”。本研究中的妇科护士将她们的工作描述为“充满情感的”，因此可以说这一特定群体的护士代表了一个独特的例子。然而，尽管不可能从有限的数据中进行概括，但本文所呈现的研究确实凸显了护理工作过程中的情感复杂性，扩展了当前的概念分析，并为未来的研究提供了一条路径。该研究进一步强调了理解和重视护士情感付出背后的动机以及她们希望将关怀作为专业护理核心价值的必要性。
