Senior Lecturer, School of Business Management, College of Business, Universiti Utara Malaysia, Kedah Darul AmanProfessor, School of Management, Universiti Sains Malaysia, Pulau Pinang, Malaysia.
J Nurs Manag. 2013 Nov;21(8):1083-90. doi: 10.1111/j.1365-2834.2012.01448.x. Epub 2012 Aug 16.
This study addressed the question of whether social support (supervisor support and co-worker support) could contribute to the variance in work engagement.
Nurses, as customer-contact employees, play an important role in representing the organization's competence. Their attitudes and behaviour toward patients has a significant influence on patients' satisfaction and perception of quality of service.
The sample comprised 402 staff nurses working in three general hospitals in Peninsular Malaysia. Variables included demographic information, Utrecht Work Engagement Scale and Social Support Scale. Data analysis included descriptive statistics, correlations and regression analysis.
Findings indicated that supervisor support was positively related to work engagement. Co-worker support was found to have no effect on work engagement.
Supervisory support is an important predictor of work engagement for nurses.
Nursing management should provide more training to nurse supervisors and develop nurse mentoring programmes to encourage more support to nurses.
本研究旨在探讨社会支持（主管支持和同事支持）是否能对工作投入的差异产生影响。
护士作为与客户接触的员工，在体现组织能力方面发挥着重要作用。他们对患者的态度和行为对患者的满意度和服务质量感知有重大影响。
样本包括马来西亚半岛 3 家综合医院的 402 名在职注册护士。研究变量包括人口统计学信息、乌得勒支工作投入量表和社会支持量表。数据分析包括描述性统计、相关性和回归分析。
研究结果表明，主管支持与工作投入呈正相关。同事支持与工作投入无关。
主管支持是护士工作投入的重要预测因素。
护理管理应该为护士长提供更多的培训，并制定护士导师计划，以鼓励更多的支持给到护士。
