Costa Fernanda Mazzoni da, Greco Rosangela Maria, Bohomol Elena, Arreguy-Sena Cristina, Andrade Vitor Luiz
Universidade Federal de Juiz de Fora, Juiz de Fora, MG, Brazil.
Universidade Federal de São Paulo, São Paulo, SP, Brazil.
Einstein (Sao Paulo). 2014 Apr;12(2):211-6. doi: 10.1590/s1679-45082014ao2833.
To analyze the nursing staff opinion about the continuous quality improvement program at a University Hospital.
A descriptive study designed as a case study, analyzing the quality program at a University Hospital, with the opinion of a sample stratified by nursing team category through a self-administered questionnaire, from May to July 2012. The answers were submitted to factor analysis, having the dialectical and historical materialism as the theoretical-methodological reference.
The factor analysis grouped the variables in six factors: working conditions, approval, belongingness, tranquility, interpersonal relations, and private life. With the exception of the factor interpersonal relations, the answers revealed that workers do not have opinion about the proposed questions. Four of the six factors had a predominance of positive answers.
A high percentage of respondents was not aware of the implications of a quality program. The majority believed that the program influenced positively in their working conditions and in the interpersonal relationships at work and agree with the program; however, they did not feel part of the program, and were not at ease to develop these activities. They did not acknowledge the program interfering in their personal life.
分析大学医院护理人员对持续质量改进项目的看法。
一项描述性研究，设计为案例研究，通过自行填写问卷分析大学医院的质量项目，样本按护理团队类别分层，时间为2012年5月至7月。答案提交给因子分析，以辩证唯物主义和历史唯物主义作为理论 - 方法论参考。
因子分析将变量分为六个因子：工作条件、认可、归属感、安宁感、人际关系和私人生活。除人际关系因子外，答案显示工作人员对所提问题没有看法。六个因子中有四个以肯定答案为主。
高比例的受访者未意识到质量项目的影响。大多数人认为该项目对他们的工作条件和工作中的人际关系有积极影响，并认同该项目；然而，他们感觉自己不是项目的一部分，开展这些活动也不自在。他们不认为该项目会干扰他们的个人生活。
