Ratwani Raj
National Center for Human Factors in Healthcare, MedStar Health Department of Emergency Medicine, Georgetown University School of Medicine.
Curr Dir Psychol Sci. 2017 Aug;26(4):359-365. doi: 10.1177/0963721417700691.
Healthcare is undergoing an unprecedented technology transition from paper medical records to electronic health records (EHRs). While the adoption of EHRs holds tremendous promise for improving efficiency, quality and safety, there have been numerous challenges that have been largely centered on the technology not meeting the cognitive needs of the clinical end-users. Clinicians are experiencing increased stress and frustration, and new safety hazards have been introduced. There is a significant opportunity for applied psychologists to address many of these challenges. I highlight three key areas: studying and modeling clinician needs, applying theoretically grounded design principles, and developing technology to support teamwork and communication.
医疗保健正在经历前所未有的技术转型,从纸质病历转向电子健康记录(EHRs)。虽然采用电子健康记录有望极大地提高效率、质量和安全性,但仍存在许多挑战,这些挑战主要集中在技术无法满足临床终端用户的认知需求上。临床医生正面临越来越大的压力和挫败感,并且出现了新的安全隐患。应用心理学家有很大的机会来应对其中许多挑战。我重点介绍三个关键领域:研究临床医生的需求并建立模型、应用基于理论的设计原则,以及开发支持团队合作和沟通的技术。