School of Business, National University of Ireland Maynooth, Maynooth, Ireland.
Birmingham City Business School, Birmingham City University, Birmingham, United Kingdom.
PLoS One. 2022 Mar 4;17(3):e0264444. doi: 10.1371/journal.pone.0264444. eCollection 2022.
Do organizational leaders' tweets influence their employees' anxiety? And if so, have employees become more susceptible to their leader's social media communications during the COVID-19 pandemic? Based on emotional contagion and using machine learning algorithms to track anxiety and personality traits of 197 leaders and 958 followers across 79 organizations over 316 days, we find that during the pandemic leaders' tweets do influence follower state anxiety. In addition, followers of trait anxious leaders seem somewhat protected by sudden spikes in leader state anxiety, while followers of less trait anxious leaders are most affected by increased leader state anxiety. Multi-day lagged regressions showcase that this effect is stronger post-onset of the COVID-19 pandemic compared to the pre-pandemic crisis context.
组织领导者的推文会影响员工的焦虑情绪吗？如果是这样，在 COVID-19 大流行期间，员工是否更容易受到领导社交媒体信息的影响？本研究基于情绪传染理论，使用机器学习算法追踪了 COVID-19 大流行期间 79 家组织的 197 名领导和 958 名员工共 316 天的焦虑和人格特质，发现领导者的推文确实会影响员工的状态焦虑。此外，特质焦虑型领导者的员工似乎对领导者状态焦虑的突然飙升有些保护，而特质焦虑程度较低的领导者的员工则最容易受到领导者状态焦虑增加的影响。多日滞后回归表明，与大流行前的危机时期相比，这种影响在 COVID-19 大流行开始后更加强烈。
