Institute of Health and Care Sciences, Sahlgrenska Academy, University of Gothenburg, Gothenburg, Sweden.
Division of Paediatrics, ANS Hospital, Angered, Sweden.
Int J Qual Stud Health Well-being. 2022 Dec;17(1):2122151. doi: 10.1080/17482631.2022.2122151.
Families arriving in Sweden after being forced to flee their home need health care. Communication is a key component to establishing good care relations and becomes difficult when there are language barriers between families and healthcare professionals. In the context of neonatal care, communication is carried out with parents. The aim of the study was to describe parents' experiences of communication with neonatal healthcare professionals and using pictorial support when language barriers exist.
The study takes a qualitative approach based on seventeen interviews with parents who had experienced neonatal ward. Qualitative content analysis was used.
The parents needed to communicate through supports, which caused distress and misunderstanding. The relationship between parents and the healthcare professionals affected the communication. Pictorial support was used to different degrees. Four categories were identified from the data analysis: Communicating through supports, Facing barriers in communication, Facing external influences and The need for a good healthcare relationship.
The present study is the first to describe parents' experience with using the pictorial support developed in the project KomHIT Refugee and therefore fulfils the function of being a first evaluation of the pictures from parents' perspective.
被迫逃离家园后来到瑞典的家庭需要医疗保健。沟通是建立良好护理关系的关键组成部分，当家庭和医疗保健专业人员之间存在语言障碍时，沟通就会变得困难。在新生儿护理的背景下，与父母进行沟通。本研究的目的是描述父母在存在语言障碍时与新生儿保健专业人员进行沟通以及使用图像支持的经验。
本研究采用基于十七名经历过新生儿病房的父母的访谈的定性方法。使用定性内容分析。
父母需要通过支持进行沟通，这会引起困扰和误解。父母和医疗保健专业人员之间的关系会影响沟通。图像支持的使用程度不同。从数据分析中确定了四个类别：通过支持进行沟通、在沟通中遇到障碍、面临外部影响以及对良好医疗保健关系的需求。
本研究首次描述了父母使用 KomHIT 难民项目中开发的图像支持的经验，因此从父母的角度对图片进行了首次评估。
