Salari Toktam, Murphy William H
Department of Management and Accounting, Faculty of Humanities, University of Zanjan, Zanjan, Iran.
Edwards School of Business, University of Saskatchewa, Saskatoon, SK, Canada.
Tour Hosp Res. 2023 Apr;23(2):184-199. doi: 10.1177/14673584221095176. Epub 2022 May 5.
The COVID-19 pandemic enters year three, with no end in sight. Among hoteliers, small family run businesses have been among the hardest hit. We interview owners of small Iranian Eco-tourism lodges (Ecolodges). Using MAXQDA 2020 software, thematic analysis revealed 10 main themes, condensed into five discussion topics. Stakeholder theory shapes our discussion of findings, revealing roles of internal and external stakeholders. Findings also include the reactive and innovative strategies ecolodges use to stay open and generate cash flow, the importance of stakeholder communications and accessing up-to-date government rules, the value of constant learning, and H.R. practices that assure stakeholders' well-being.
新冠疫情已进入第三个年头,看不到尽头。在酒店经营者中,小型家族企业受到的冲击最为严重。我们采访了伊朗小型生态旅游旅馆(生态小屋)的业主。通过使用MAXQDA 2020软件进行主题分析,揭示了10个主要主题,并浓缩为5个讨论话题。利益相关者理论塑造了我们对研究结果的讨论,揭示了内部和外部利益相关者的作用。研究结果还包括生态小屋为维持运营和产生现金流所采用的应对和创新策略、利益相关者沟通及获取最新政府规定的重要性、持续学习的价值以及确保利益相关者福祉的人力资源实践。