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医院评估的关键关键绩效指标:一项范围综述。

Crucial key performance indicators for hospital evaluation: A scoping review.

作者信息

Talebpour Amin, Sadeghi-Bazargani Homayoun, Janati Ali, Pashazadeh Fariba, Gholizadeh Masoumeh

机构信息

Department of Health Policy and Management, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran.

Department of Epidemiology and Biostatistics, School of Health, Health Management Research Institute, Tabriz University of Medical Sciences, Tabriz, Iran.

出版信息

J Educ Health Promot. 2025 May 30;14:195. doi: 10.4103/jehp.jehp_2102_23. eCollection 2025.

Abstract

Given limited resources, it is crucial to establish a concise set of performance indicators for evaluating and tracking a hospital's performance. This study aimed to comprehensively investigate the existing evidence related to the identification, classification, and utilization of key performance indicators (KPIs) in the context of hospitals. This systematic scoping review was conducted following the Joanna Briggs Institute (JBI) methodology and the Preferred Reporting Items for Systematic Reviews and Meta-Analyses for Scoping Reviews (PRISMA-SCR) extension. This review encompassed studies focusing on the evaluation of hospitals' performance, including those that introduced and implemented key indicators. The search, covering published and unpublished studies, spanned from October 25, 2022 (updated in December 2023), using databases, such as MEDLINE (via PubMed), Scopus, Web of Science, Emerald, ProQuest, and Google Scholar. Of 2,316 records screened by titles and abstracts, 70 complete reports were assessed. Among them, 46 studies were found to be irrelevant, and eight were included in the review studies and thus omitted. Finally, 16 studies were included in this research. The 10 most frequently examined KPIs in these studies followed this order: Average length of stay, rate of nosocomial infections, patient satisfaction rate, mortality rate, bed occupancy rate, incidents/errors, accidents/adverse events, waiting time, readmission rate, and mean cost per patient. The average length of stay and the rate of nosocomial infections emerged as the most frequently scrutinized indicators. The findings also showed that there is a higher level of emphasis placed on the dimensions of effectiveness and efficiency.

摘要

鉴于资源有限,建立一套简洁的绩效指标以评估和跟踪医院绩效至关重要。本研究旨在全面调查医院背景下与关键绩效指标(KPI)的识别、分类和使用相关的现有证据。本系统综述按照乔安娜·布里格斯研究所(JBI)方法和系统综述与元分析扩展版的系统综述优先报告项目(PRISMA-SCR)进行。本综述涵盖了专注于医院绩效评估的研究,包括那些引入和实施关键指标的研究。检索范围涵盖已发表和未发表的研究,时间跨度从2022年10月25日(2023年12月更新),使用的数据库包括MEDLINE(通过PubMed)、Scopus、科学网、Emerald、ProQuest和谷歌学术。在通过标题和摘要筛选的2316条记录中,评估了70份完整报告。其中,发现46项研究不相关,8项纳入综述研究因而被排除。最后,16项研究纳入本研究。这些研究中最常考察的10个关键绩效指标依次为:平均住院日、医院感染率、患者满意度、死亡率、床位占用率、事件/差错、事故/不良事件、等待时间、再入院率和每位患者的平均费用。平均住院日和医院感染率成为最常被审视的指标。研究结果还表明,在有效性和效率维度上的关注度更高。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/c789/12200011/38e858863e38/JEHP-14-195-g001.jpg

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