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Am J Pharm Educ. 2006 Jun 15;70(3):67. doi: 10.5688/aj700367.
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The patient assessment questionnaire: a new instrument for evaluating the interpersonal skills of vocational dental practitioners.患者评估问卷：一种评估职业牙科医生人际技能的新工具。
Br Dent J. 2004 Oct 23;197(8):497-500. doi: 10.1038/sj.bdj.4811750.
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The design and evaluation of a simulated-patient teaching programme to develop the consultation skills of undergraduate pharmacy students.一项用于培养本科药学专业学生问诊技巧的模拟患者教学计划的设计与评估。
Pharm World Sci. 2001 Dec;23(6):212-6. doi: 10.1023/a:1014512323758.
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Impact of patient feedback on the interpersonal skills of general practice registrars: results of a longitudinal study.患者反馈对全科实习医生人际沟通技巧的影响：一项纵向研究的结果
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The Liverpool brief assessment system for communication skills in the making of doctors.
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Defining quality of care.界定医疗质量。
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Consumers as educators: implementation of patient feedback in general practice training.作为教育者的消费者：在全科医学培训中实施患者反馈
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确定评估药学专业学生与患者沟通技巧的标准。

Identifying criteria for the assessment of pharmacy students' communication skills with patients.

作者信息

Mackellar Adele, Ashcroft Darren M, Bell Dawn, James Delyth Higman, Marriott John

机构信息

Pharmacy Department, South Manchester University Hospitals NHS Trust, UK.

出版信息

Am J Pharm Educ. 2007 Jun 15;71(3):50. doi: 10.5688/aj710350.

DOI:10.5688/aj710350
PMID:17619650
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC1913312/
Abstract

OBJECTIVES

To identify criteria by which patients can assess the communication skills of pharmacy students.

METHOD

Potential assessment criteria were generated from 2 main sources: a literature review and a focus group discussion. A modified two-round Delphi survey was subsequently conducted with 35 professionals who were actively involved in teaching and assessing communication skills of pharmacy students to determine the importance and reliability of each criterion.

RESULTS

Consensus ratings identified 7 criteria that were important measures of pharmacy students' communication skills and could be reliably assessed by patients.

CONCLUSIONS

A modified two-round Delphi consultation survey successfully identified criteria that can be used by patients to assess the communication skills of pharmacy undergraduates. Future work will examine the feasibility of using patients as assessors of communication skills of pharmacy students, preregistration pharmacists, and qualified pharmacists.

摘要

目的

确定患者用以评估药学专业学生沟通技巧的标准。

方法

潜在评估标准主要来源于两个方面：文献综述和焦点小组讨论。随后，对35名积极参与药学专业学生沟通技巧教学与评估的专业人员进行了两轮改良的德尔菲调查，以确定每项标准的重要性和可靠性。

结果

共识评级确定了7项标准，这些标准是衡量药学专业学生沟通技巧的重要指标，且患者能够对其进行可靠评估。

结论

两轮改良的德尔菲咨询调查成功确定了患者可用于评估药学专业本科生沟通技巧的标准。未来的工作将探讨让患者作为药学专业学生、预注册药剂师和执业药剂师沟通技巧评估者的可行性。