Lis Christopher G, Rodeghier Mark, Gupta Digant
Cancer Treatment Centers of America(R) at Midwestern Regional Medical Center, 2610 Sheridan Road, Zion, IL, 60099, USA.
Patient Prefer Adherence. 2009 Nov 3;3:287-304. doi: 10.2147/ppa.s6351.
Cancer is one of the leading causes of morbidity and mortality in the United States. It places considerable mental, physical, and emotional stress on patients and requires them to make major adjustments in many key areas of their lives. As a consequence, the demands on health care providers to satisfy the complex care needs of cancer patients increase manifold. Of late, patient satisfaction has been recognized as one of the key indicators of health care quality and is now being used by health care institutions for monitoring health care improvement programs, gaining accreditation, and marketing strategies. The patient satisfaction information is also being used to compare and benchmark hospitals, identify best-performance institutions, and discover areas in need of improvement. However, the existing literature on patient satisfaction with the quality of cancer care they receive is inconsistent and heterogeneous because of differences in study designs, questionnaires, study populations, and sample sizes. The aim of this review was therefore to systematically evaluate the available information on the distribution and determinants of patient satisfaction in oncology.
癌症是美国发病和死亡的主要原因之一。它给患者带来了相当大的心理、身体和情感压力，要求他们在生活的许多关键领域做出重大调整。因此，医疗服务提供者满足癌症患者复杂护理需求的压力成倍增加。最近，患者满意度已被视为医疗质量的关键指标之一，现在医疗机构正将其用于监测医疗改进项目、获得认证和制定营销策略。患者满意度信息还被用于比较医院并设定基准、识别表现最佳的机构以及发现需要改进的领域。然而，由于研究设计、问卷、研究人群和样本量的差异，现有的关于患者对所接受癌症护理质量满意度的文献并不一致且存在异质性。因此，本综述的目的是系统地评估关于肿瘤学中患者满意度分布和决定因素的现有信息。
