Claxton-Oldfield Stephen, Gosselin Natasha, Schmidt-Chamberlain Kirsten, Claxton-Oldfield Jane
Psychology Department, Mount Allison University, Sackville, New Brunswick, Canada.
Am J Hosp Palliat Care. 2010 May;27(3):191-6. doi: 10.1177/1049909109350207. Epub 2009 Dec 18.
A total of 22 family members, whose deceased loved ones had used the services of a hospice palliative care volunteer, responded to a brief survey designed to assess the importance of the different kinds of support offered to them (family members) by the volunteer, their impressions of the volunteers' personal qualities/characteristics, their general experiences with the volunteer, and their overall satisfaction with the volunteer services. The kind of support that received the highest importance rating from family members was the opportunity to take a much-needed break from the demands of caring for their loved one, closely followed by emotional support, the volunteer spending time with them, and the volunteer providing them with information. Family members rated volunteers highly on a list of qualities/characteristics that exemplify individuals who are effective in this role. In all, 85% of the family members felt that their volunteer was well trained and 95% did not feel that their or their loved one's privacy had been invaded by having a volunteer. Overall, family members were very satisfied with the volunteer support they received. Some limitations of the study are discussed.
共有22名家庭成员参与了一项简短的调查，他们已故的亲人曾接受过临终关怀志愿者的服务。该调查旨在评估志愿者为他们（家庭成员）提供的各类支持的重要性、他们对志愿者个人品质/特征的印象、他们与志愿者相处的总体经历以及他们对志愿服务的总体满意度。家庭成员认为最重要的支持类型是有机会从照顾亲人的需求中得到急需的休息，紧随其后的是情感支持、志愿者与他们共度时光以及志愿者为他们提供信息。在一系列能体现胜任该角色的个人品质/特征方面，家庭成员对志愿者评价很高。总体而言，85%的家庭成员认为他们的志愿者训练有素，95%的家庭成员觉得有志愿者并未侵犯他们或其亲人的隐私。总体来说，家庭成员对他们所得到的志愿者支持非常满意。文中还讨论了该研究的一些局限性。
