Feather Rebecca A, Ebright Patricia, Bakas Tamilyn
School of Nursing, Indiana University, Bloomington, IN.
Nurs Forum. 2015 Apr-Jun;50(2):125-36. doi: 10.1111/nuf.12086. Epub 2014 Jan 16.
Nurse manager behaviors and job satisfaction are commonly addressed in the literature; however, registered nurse (RN) perceptions of nurse manager behaviors provide a unique perspective that may inform future strategies designed to enhance RN job satisfaction. In this paper, the perceptions of RNs were explored through focus groups to learn the behaviors of nurse managers that most influence RNs' job satisfaction.
Five focus groups were conducted through semi-structured interviews of a total of 28 RNs to provide data that were coded through qualitative content analysis for themes.
The findings provide nurse managers with data related to the perceptions of RNs and the behaviors of managers that influence job satisfaction. The findings identified two conceptual categories of RN perceptions of nurse manager behaviors: manager behaviors supportive of RNs (communication, respect, and feeling cared for) plus the RNs' perceived disconnect of work issues from the manager's role.
Findings support past research in relation to the perceptions of RNs wanting to be respected, included in communication, and the need to feel cared for by nurse managers to have higher levels of job satisfaction.
护士长行为和工作满意度在文献中常有涉及；然而，注册护士（RN）对护士长行为的看法提供了一个独特视角，可能为未来旨在提高RN工作满意度的策略提供参考。本文通过焦点小组探讨了RN的看法，以了解最影响RN工作满意度的护士长行为。
通过对总共28名RN进行半结构化访谈开展了5个焦点小组，以提供通过定性内容分析编码主题的数据。
研究结果为护士长提供了与RN看法以及影响工作满意度的管理者行为相关的数据。研究结果确定了RN对护士长行为看法的两个概念类别：支持RN的管理者行为（沟通、尊重和被关怀的感觉）以及RN认为工作问题与管理者角色脱节。
研究结果支持了过去关于RN希望得到尊重、参与沟通以及需要护士长关怀以获得更高工作满意度的看法的研究。
