Kim Yun Kyung, Cha Nam Hyun
Department of Nursing, Andong National University, Republic of Korea.
J Phys Ther Sci. 2015 Oct;27(10):3191-4. doi: 10.1589/jpts.27.3191. Epub 2015 Oct 30.
[Purpose] This study identified correlations among occupational stress, fatigue, and depression in call center employees in South Korea. [Subjects and Methods] This study consisted of 150 call center workers. A cross-sectional design was adopted. Tools including the Effort-Reward Imbalance, Checklist Individual Strength, and Depression scales were used to measure levels of stress, fatigue, and depression. [Results] There were statistically significant differences between fatigue and depression. We found that fatigue significantly predicted the level of depression among Korean call center employees (adjusted R(2)= 0.227). [Conclusion] Call center employees who experienced great emotional stress appeared to have high levels of depression, and fatigue was a powerful factor influencing their depression.
[目的] 本研究确定了韩国呼叫中心员工的职业压力、疲劳与抑郁之间的相关性。[对象与方法] 本研究包括150名呼叫中心工作人员。采用横断面设计。使用包括付出-回报失衡量表、个人力量清单和抑郁量表在内的工具来测量压力、疲劳和抑郁水平。[结果] 疲劳与抑郁之间存在统计学上的显著差异。我们发现，疲劳显著预测了韩国呼叫中心员工的抑郁水平（调整后的R² = 0.227）。[结论] 经历巨大情绪压力的呼叫中心员工似乎抑郁水平较高，且疲劳是影响其抑郁的一个重要因素。
