Galinato Jose, Montie Mary, Shuman Clayton, Patak Lance, Titler Marita
University of Michigan, Ann Arbor, Michigan, USA.
University of California, San Diego, California, USA.
Glob Qual Nurs Res. 2016 Aug 12;3. doi: 10.1177/2333393616637764. Epub 2016 Mar 22.
Patients use call light systems to initiate communication with their health care team. Little is known how this process is affected when language barriers exist between an English-speaking nurse and a patient with limited English proficiency (LEP). The aims of this study are to describe (a) the perceptions of nurses regarding their communication with patients with LEP, (b) how call lights affect their communication with patients with LEP, and (c) the perceptions of nurses on the impact of advancement in call light technology on patients with LEP. Using focus groups, nurses were asked about their interactions with patients with LEP. The following themes emerged: barriers to communication, formal tools for communication, gestures and charades, reliance on family, creating a better call light system, and acceptability of Eloquence™. This results show that call lights affect the interaction of nurses with patients with LEP and complex issues arise in the subsequent communication that is initiated by the call light.
患者使用呼叫系统与医护团队进行沟通。对于英语水平有限（LEP）的患者与讲英语的护士之间存在语言障碍时，这一过程会受到怎样的影响，我们知之甚少。本研究的目的是描述：（a）护士对与LEP患者沟通的看法；（b）呼叫系统如何影响他们与LEP患者的沟通；（c）护士对呼叫系统技术进步对LEP患者影响的看法。通过焦点小组，询问护士与LEP患者的互动情况。出现了以下主题：沟通障碍、正式沟通工具、手势和哑剧、对家人的依赖、创建更好的呼叫系统以及Eloquence™的可接受性。结果表明，呼叫系统会影响护士与LEP患者的互动，并且在呼叫系统引发的后续沟通中会出现复杂问题。
