Oyur Celik Gülay
Izmir Katip Celebi Universty, Health Science Faculty, Surgical Nursing Department, Izmir, Turkey.
Patient Prefer Adherence. 2017 Aug 7;11:1363-1368. doi: 10.2147/PPA.S136185. eCollection 2017.
The aim of this study was to investigate the relationship between the patient satisfaction and emotional intelligence skills of nurses working in the surgical clinic.
The study included two groups: a total of 79 nurses working for the surgical clinics of a university hospital in the city of Izmir and a total of 113 inpatients between January 1 and February 20, 2015. The nurses were asked to fill out the Emotional Intelligence Scale and a 12-question self-description form, while the patients were given the Scale of Satisfaction for Nursing Care and an 11-question self-description form.
We found a positive and statistically significant relationship between the satisfaction scores and emphatic concern, utilization of emotions, and emotional awareness subheadings of the patients (<0.05).
Our study results suggest that emotional intelligence should be one of the determinants of the objectives and that it should be recognized among the quality indicators to improve the quality of health care services.
本研究旨在调查外科门诊护士的患者满意度与情商技能之间的关系。
该研究包括两组：2015年1月1日至2月20日期间，共有79名在伊兹密尔市一家大学医院外科门诊工作的护士，以及113名住院患者。要求护士填写情商量表和一份12个问题的自我描述表格，同时给患者发放护理满意度量表和一份11个问题的自我描述表格。
我们发现患者的满意度得分与共情关注、情绪利用和情绪意识子标题之间存在积极且具有统计学意义的关系（<0.05）。
我们的研究结果表明，情商应是目标的决定因素之一，并且应在质量指标中得到认可，以提高医疗服务质量。
