护理中护患沟通及患者护理满意度的评估。
Assessment of nurse-patient communication and patient satisfaction from nursing care.
作者信息
Lotfi Mojgan, Zamanzadeh Vahid, Valizadeh Leila, Khajehgoodari Mohammad
机构信息
Department of Medical Surgical Nursing, Faculty of Nursing and Midwifery Tabriz University of Medical Sciences Tabriz Iran.
Department of Paediatric Nursing, Faculty of Nursing and Midwifery Tabriz University of Medical Sciences Tabriz Iran.
出版信息
Nurs Open. 2019 Jun 26;6(3):1189-1196. doi: 10.1002/nop2.316. eCollection 2019 Jul.
AIM
Professional communication between nurse and patient has a significant role in patient satisfaction with nursing care. The aim of this study was to assess nurse-patient communication and patient's satisfaction from nursing services in the burn wards of women and men.
DESIGN
Participants were all patients admitted to the Burn wards at the Sina Hospital of Tabriz between September-December 2018. Nurse-patient communication and patient's satisfaction were assessed using at the time of discharge. Data were analysed by SPSS applying descriptive and inferential statistics.
RESULTS
The results show that most patients were dissatisfied with nursing care. More than 80% did not know their nurse. There was a correlation between nurse-patient communication and patient satisfaction with nursing care and the sex variable was found to be significantly correlated with patients' satisfaction level. The weakness of nurses 'communication with patients was evident in our study and patients were dissatisfied from this kind of communication, and consequently, patients' satisfaction was reported very low. Improving the satisfaction of patients in the hospital should be the priorities of the hospital managers. Therefore, by educating staff, especially nurses, identifying motivating factors as well as identifying dissatisfaction factors, improved patient satisfaction.
目的
护士与患者之间的专业沟通对患者对护理服务的满意度具有重要作用。本研究的目的是评估男女烧伤病房中护士与患者的沟通情况以及患者对护理服务的满意度。
设计
研究对象为2018年9月至12月期间入住大不里士市西纳医院烧伤病房的所有患者。在出院时评估护士与患者的沟通情况以及患者的满意度。数据通过SPSS运用描述性和推断性统计方法进行分析。
结果
结果显示，大多数患者对护理服务不满意。超过80%的患者不认识自己的护士。护士与患者的沟通与患者对护理服务的满意度之间存在相关性，并且发现性别变量与患者的满意度水平显著相关。在我们的研究中，护士与患者沟通的不足很明显，患者对这种沟通不满意，因此，患者的满意度报告非常低。提高患者在医院的满意度应是医院管理者的首要任务。因此，通过对工作人员尤其是护士进行教育，识别激励因素以及识别不满意因素，可以提高患者满意度。
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