自我监督和上级反馈对住宿环境中员工绩效的影响。
The effects of self-monitoring and supervisor feedback on staff performance in a residential setting.
作者信息
Richman G S, Riordan M R, Reiss M L, Pyles D A, Bailey J S
机构信息
Florida State University.
出版信息
J Appl Behav Anal. 1988 Winter;21(4):401-9. doi: 10.1901/jaba.1988.21-401.
Abstract
We evaluated the effects of a self-monitoring procedure to increase staff on-task behavior and adherence to scheduled activities. Self-monitoring involved the use of activity cards that staff members completed and carried with them to assist in determining the activities for which they were responsible at any given time. Increases in both on-schedule and on-task behavior resulted. Supervisor feedback was subsequently added because some staff members did not maintain consistently high levels of performance. Generalization data indicated that staff members implemented the procedure during evening hours without specific programming. The advantages and limitations of using a self-monitoring procedure for improving performance of staff members in residential settings are discussed.
摘要
我们评估了一种自我监督程序对提高员工任务执行行为和遵守预定活动情况的影响。自我监督包括使用活动卡片，员工填写并随身携带这些卡片，以帮助确定他们在任何给定时间负责的活动。结果，按时和任务执行行为都有所增加。随后增加了主管反馈，因为一些员工的表现没有持续保持在高水平。泛化数据表明，员工在没有特定安排的情况下在夜间实施了该程序。本文讨论了在住宿环境中使用自我监督程序来提高员工绩效的优点和局限性。
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