印度跨文化护理中的人际沟通：描述性定性研究。
Interpersonal Communication in Transcultural Nursing Care in India: A Descriptive Qualitative Study.
机构信息
Malmö University, Malmö, Sweden.
出版信息
J Transcult Nurs. 2021 Jul;32(4):310-317. doi: 10.1177/1043659620920693. Epub 2020 May 21.
Abstract
Good communication is crucial for safe and effective nursing care and is necessary in building interpersonal relationships with patients. The increase of global interactions in health care adds to the necessity of developing culturally competent communication in nursing. The purpose of the study was to gain a deeper understanding of interpersonal communication as experienced by nurses working in culturally diverse hospitals in India. A descriptive qualitative method, analyzing 12 semistructured interviews conducted with nurses at two hospitals. The study's themes focus on tools and techniques for working with culturally diverse patients and how to sustain the quality of care in diverse hospital settings. Language resources, language tools, and cultural knowledge were useful aids for nurses when communicating with transcultural patients. It helped the nurses gain confidence and foresee patient needs. Highlighting transcultural interpersonal communication techniques within nursing offers a safer and more productive practice of nursing care.
摘要
良好的沟通对于安全有效的护理至关重要，并且对于与患者建立人际关系也是必要的。医疗保健领域的全球互动增加，这使得护理中发展文化能力的沟通变得更加必要。本研究的目的是更深入地了解在印度文化多元化医院工作的护士所经历的人际沟通。这是一种描述性的定性方法，分析了在两家医院进行的 12 次半结构化访谈。该研究的主题侧重于与文化多元化患者合作的工具和技术，以及如何在多元化的医院环境中维持护理质量。语言资源、语言工具和文化知识是护士与跨文化患者交流时的有用辅助手段。它帮助护士获得信心并预测患者的需求。在护理中强调跨文化人际沟通技巧，可以更安全、更有效地进行护理实践。
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