Chen Chun-Chu, Zou Suiwen Sharon, Chen Ming-Hsiang
School of Hospitality Business Management, Carson College of Business, Washington State University, Vancouver, WA 98686, USA.
Department of Recreation, Sport and Tourism, University of Illinois at Urbana-Champaign, Huff Hall, IL 61820, USA.
Int J Hosp Manag. 2022 Apr;102:103131. doi: 10.1016/j.ijhm.2021.103131. Epub 2021 Dec 23.
As the COVID-19 pandemic has posed grave threats to the financial and physical health of hospitality employees, this research unveils details of the dilemma experienced by hospitality employees during the pandemic, namely, their fear of becoming infected and fired. The research data were derived from a sample of 622 hospitality employees in the U.S. and analyzed using PLS-SEM as a new model of COVID-19 stressors are proposed and tested. The findings show that hospitality employees perceive the pandemic as a traumatic event that elevates their perceived job insecurity and infectious risk. It was also found that both job insecurity and infectious risk lead to increased job stress and turnover intentions, while job insecurity alone is a stronger predictor of turnover intentions. This study is among the first to examine the antecedents and consequences of the dual stressors encountered by public-facing occupations, including hospitality, during the pandemic.
由于新冠疫情对酒店业员工的财务状况和身体健康构成了严重威胁，本研究揭示了疫情期间酒店业员工所经历的困境细节，即他们对感染和被解雇的恐惧。研究数据来自美国622名酒店业员工的样本，并使用PLS-SEM进行分析，因为提出并测试了一种新冠疫情压力源的新模型。研究结果表明，酒店业员工将疫情视为一个创伤性事件，这加剧了他们感知到的工作不安全感和感染风险。研究还发现，工作不安全感和感染风险都会导致工作压力和离职意愿增加，而仅工作不安全感是离职意愿更强的预测因素。本研究是最早探讨疫情期间包括酒店业在内的面向公众职业所面临的双重压力源的前因后果的研究之一。
