Lee Young Jin, Lee Hyunjin, Choi Eun-Hi
College of Nursing, Eulji University, Uijeongbu-si 11749, Republic of Korea.
Healthcare (Basel). 2023 Sep 14;11(18):2547. doi: 10.3390/healthcare11182547.
Millennial and Generation Z (MZ generation) nurses, the core of the Republic of Korean nursing workforce, are leaving hospitals. We, therefore, aimed to determine the mediating role of communication competence between nursing professionalism and job satisfaction of MZ generation nurses in Republic of Korea. A total of 188 nurses aged 20-39 years belonging to the MZ generation, who had been working in a general hospital for over six months, participated in an online survey from 27 October 2022 to 11 January 2023. Data analysis was conducted using the bootstrapping method with the SPSS PROCESS macro program to confirm the mediating role of communication competence. Job satisfaction, professionalism, and communication skills were significantly positively correlated (r = 0.36-0.72, < 0.001). Communication competence was found to be a mediating factor in the relationship between professionalism and job satisfaction. The results showed that when professionalism related to job satisfaction, good communication further enhanced job satisfaction. In order to enhance MZ generation nurses' job satisfaction, it is necessary to improve nursing professionalism and implement training programs to improve communication skills considering generation-specific characteristics.
千禧一代和Z世代（MZ世代）护士是韩国护理劳动力的核心，他们正纷纷离开医院。因此，我们旨在确定沟通能力在韩国MZ世代护士的职业素养与工作满意度之间所起的中介作用。共有188名年龄在20至39岁之间、属于MZ世代且在综合医院工作超过六个月的护士，于2022年10月27日至2023年1月11日参与了一项在线调查。使用SPSS PROCESS宏程序通过自抽样法进行数据分析，以确认沟通能力的中介作用。工作满意度、职业素养和沟通技巧之间存在显著正相关（r = 0.36 - 0.72，< 0.001）。研究发现，沟通能力是职业素养与工作满意度之间关系的一个中介因素。结果表明，当职业素养与工作满意度相关时，良好的沟通会进一步提高工作满意度。为了提高MZ世代护士的工作满意度，有必要提升护理职业素养，并根据特定世代的特点实施提高沟通技巧的培训项目。
