Catholic University of the Sacred Heart, Milan, Italy.
PLoS One. 2022 Mar 31;17(3):e0265245. doi: 10.1371/journal.pone.0265245. eCollection 2022.
The present study examined the association between risk perception and travel satisfaction related to the use of public transport (PT) during COVID-19 pandemic in Turin, Italy. A total of 448 PT users took part in an online survey conducted from January to March 2021. It investigated safety and risk perception related to the use of PT, and the users' subjective experience, measured through the Satisfaction with Travel Scale (STS). These perceptions were compared for three time scenarios: before the pandemic, during the pandemic, and in the future at the end of the pandemic emergency. Results showed that COVID-19 influenced respondents risk perception both during the pandemic and in their projections about the future, especially for females. The risk of contagion from COVID-19 is perceived as higher inside a PT vehicle than in the adjacent/waiting spaces. Regarding travel satisfaction, the overall scores of the STS indicated that the pandemic has impacted reported well-being while travelling, both now and in the future. The dimension of activation shifted towards the negative pole and did not indicate a return to risk perception before the pandemic levels at the end of the crisis (especially for females). Respondents reported a significant decrease in their level of pleasure and satisfaction during the pandemic, but expect that in the future these levels will go back to the levels previously experienced. Regarding travel satisfaction, PT users aged 36 to 50 years reported the highest level of satisfaction, while younger users (18 to 35 years) reported the lowest degree of satisfaction in all three time scenarios. Overall, the results clearly pinpoint that health-related perceived risk is becoming a key determinant for PT use. Within this context, different dimensions of travel satisfaction proved to be impacted differently by the pandemic, for both current and future scenarios.
本研究旨在探讨意大利都灵市在 COVID-19 大流行期间，公共交通（PT）使用者的风险感知与出行满意度之间的关系。共有 448 名 PT 用户参与了 2021 年 1 月至 3 月进行的在线调查。该调查研究了与使用 PT 相关的安全和风险感知，以及通过出行满意度量表（STS）衡量的用户主观体验。这些感知在三个时间场景中进行了比较：大流行前、大流行期间和大流行紧急情况结束后的未来。结果表明，COVID-19 不仅在大流行期间，而且在未来的预测中，都影响了受访者的风险感知，尤其是女性。从 COVID-19 感染的风险角度来看，人们认为在 PT 车辆内比在相邻/等候空间内更高。关于出行满意度，STS 的总体得分表明，大流行不仅对当前，而且对未来的出行幸福感都产生了影响。激活维度转向负值，并且在危机结束时（尤其是对女性）并未回到大流行前的风险感知水平。受访者报告称，在大流行期间，他们的愉悦感和满意度水平显著下降，但预计未来这些水平将恢复到之前经历过的水平。关于出行满意度，36 至 50 岁的 PT 用户报告的满意度最高，而在所有三个时间场景中，18 至 35 岁的年轻用户报告的满意度最低。总体而言，研究结果清楚地表明，与健康相关的感知风险正在成为 PT 使用的关键决定因素。在这种情况下，不同维度的出行满意度在当前和未来的情景中都受到了不同程度的影响。
