Darban Fatemeh, Balouchi Abbas, Narouipour Abdullreza, Safarzaei Enayatollah, Shahdadi Hosein
Faculty of Nursing, Department of Nursing, Iranshahr University of Medical Sciences , Iranshahr, Iran .
Student, Department of Nursing, Zabol University of Medical Sciences , Zabol, Iran .
J Clin Diagn Res. 2016 Apr;10(4):IC01-IC04. doi: 10.7860/JCDR/2016/19312.7667. Epub 2016 Apr 1.
One of the factors influencing the burnout of nurses is their difficult and complicated relations with patients and other members of the medical team. Therefore, it is necessary that nurses to be trained on communication skills.
The present research aims to study the effect of communication skills training on the burnout of nurses.
The present research was an experimental study using pretest-posttest method. The subjects included 60 nurses working in Khatamolanbia Hospital in Iranshahr, Sistan and Baluchestan Province, Iran. The subjects were randomly divided into two groups. The required data and information were collected using Jackson and Maslach Burnout Inventory which was filled out by subjects in three steps including before the intervention, at the end of the second session, and one month after the intervention. The intervention included training on communication skills which was carried out for the intervention group as a 2-day workshop for 8 hours within a week.
The findings showed that the mean score of frequency and intensity of burnout in the intervention group before the intervention, at the end of the intervention, and one month after the intervention was 39.3±6.2 and 61.1±8.0, 37.5±4.6 and 58.8±7.6, and 34.2±4.4 and 54.6±7.0, respectively. These changes suggest a significant decreasing trend (p=0.01). On the other hand, mean scores of burnout in the control group showed no significant difference in three steps (p<0.05).
Since communication skills training is an effective and inexpensive way for reducing the burnout among nurses, it is recommended that this approach to be taken into account by managers in order to reduce the burnout among nurses and improve the quality of healthcare services provided by them.
影响护士职业倦怠的因素之一是他们与患者及医疗团队其他成员之间复杂困难的关系。因此，有必要对护士进行沟通技巧培训。
本研究旨在探讨沟通技巧培训对护士职业倦怠的影响。
本研究为采用前测-后测法的实验研究。研究对象为伊朗锡斯坦-俾路支斯坦省伊兰沙赫尔市哈塔莫兰比亚医院的60名护士。研究对象被随机分为两组。所需数据和信息通过杰克逊和马斯拉赫职业倦怠量表收集，研究对象分三步填写该量表，包括干预前、第二阶段结束时和干预后一个月。干预措施包括沟通技巧培训，干预组在一周内参加了为期2天、共8小时的沟通技巧培训工作坊。
研究结果显示，干预组在干预前、干预结束时和干预后一个月的职业倦怠频率和强度平均得分分别为39.3±6.2和61.1±8.0、37.5±4.6和58.8±7.6、34.2±4.4和54.6±7.0。这些变化表明存在显著下降趋势（p=0.01）。另一方面，对照组的职业倦怠平均得分在三个阶段无显著差异（p<0.05）。
由于沟通技巧培训是降低护士职业倦怠的一种有效且经济的方法，建议管理者考虑采用这种方法来降低护士的职业倦怠，提高他们提供的医疗服务质量。
